Privacy Policy

Note: This is a general template and has not been reviewed by a lawyer. Please have it checked by a legal professional before publishing it live or enabling online payments.

Last updated: July 2026

This Privacy Policy explains how Event Kraft ("we", "us", "our") collects, uses, stores and protects your personal information when you use our website (the "Site").

1. Information We Collect

Account information: full name, email address and phone number when you sign up for an account.
Order information: billing address, delivery address, order history and payment method selected.
Quote requests: name, company name, email, phone, event details and quantity when you request a quote.
Uploaded content: logos, artwork or designs you upload for product customisation.
Usage data: pages visited and general browsing behaviour, used to improve the Site.

2. How We Use Your Information

To process and fulfil your orders and quote requests.
To send order confirmations, status updates and customer service communications.
To maintain your account and order history.
To improve our products, services and Site experience.
To comply with legal obligations.

3. Third-Party Services

We use the following third-party services to operate the Site. Each has its own privacy policy governing how they handle data:

Supabase — database hosting and account authentication.
Cloudinary — storage and delivery of product and uploaded artwork images.
Email/SMTP provider — sending order and quote confirmation emails.

4. Cookies & Local Storage

We use your browser's local storage to keep track of items in your shopping cart. This data stays on your device and is not shared with third parties. We may use cookies for basic Site functionality and analytics in the future.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account and order information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at mahesh@graciamarcom.com. We will respond within a reasonable timeframe, subject to any legal requirements to retain certain records (such as order and tax records).

8. Children's Privacy

Our Site is intended for business and corporate use and is not directed at children. We do not knowingly collect personal information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

For any privacy-related questions, please contact us at mahesh@graciamarcom.com.